Privacy Policy

1. Information We Collect

When you interact with Triangle Lawn Care, including booking a service, requesting a quote, calling our business line, or using our website chat, we may collect the following information:

• Contact information: name, email address, phone number, and service address.
• Booking and service data: appointment details, service requests, quotes, invoices, and payment information.
• Communication data: SMS and MMS message content, phone call recordings, voicemail messages, chat transcripts, and associated metadata (timestamps, delivery status).
• AI interaction data: If you interact with our AI-powered voice assistant or chat agent, your conversation content may be recorded, transcribed, and stored.
• Payment data: Payment information is processed by our third-party payment processor. We do not store full credit card numbers or bank account details.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and deliver services you have requested.
• Send transactional communications including booking confirmations, appointment reminders, invoices, and service updates via SMS, MMS, email, or phone call.
• Process payments for services rendered.
• Respond to your inquiries and provide customer support.
• Improve our services and business operations through aggregated, de-identified analytics.

We do not use your phone number or personal information for marketing or advertising purposes unrelated to the services you have requested from Triangle Lawn Care.

3. SMS/MMS Messaging and Consent

By providing your phone number to Triangle Lawn Care, you consent to receive transactional SMS and MMS messages related to your bookings, appointments, invoices, and service updates. The following applies:

• Texting our business number: When you initiate an SMS conversation with our business number, you are consenting to receive transactional SMS replies in response to your inquiry, including booking confirmations, reschedules, cancellations, and follow-up questions about the service you requested. This consent is for transactional messages only and does not include promotional or marketing messages, which require separate opt-in.
• Opt-out: You may opt out of receiving messages at any time by replying STOP to any message. Opt-out requests are processed immediately.
• Opt-in: You may re-subscribe at any time by replying START or YES.
• Help: Reply HELP to any message for support contact information.
• Message frequency: Message frequency varies based on your service interactions (e.g., appointment reminders, invoice notifications).
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• No sharing: We do not share, sell, rent, or distribute your phone number or messaging consent data to third parties for their own marketing purposes.

4. AI-Powered Voice and Chat Assistant

Triangle Lawn Care may use an AI-powered assistant to handle phone calls and website chat interactions. When you interact with our AI assistant:

• You may be speaking with or chatting with an AI agent rather than a human representative.
• Conversations may be recorded and transcribed for quality assurance and service delivery purposes.
• AI-generated responses are based on our business information and settings. While we strive for accuracy, AI responses may occasionally contain errors or inaccuracies.
• Voice and chat interaction data is processed by third-party service providers to deliver real-time AI functionality.

5. Information Sharing

We do not sell, rent, or trade your personal information. We share data only in the following circumstances:

• With trusted service providers who help us operate our business, including providers of payment processing, telecommunications, AI services, and scheduling software. These providers are contractually obligated to protect your data.
• When required by law, regulation, or legal process.
• With your explicit consent.

6. Data Security

We use industry-standard measures to protect your information, including encryption in transit and at rest, access controls, and secure data storage. However, no method of transmission over the Internet is completely secure.

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Messaging consent and opt-out records are retained for the duration of our business relationship and a reasonable period thereafter. You may request deletion of your data by contacting Triangle Lawn Care.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, contact Triangle Lawn Care using the information below.

9. Changes to This Policy

We may update this policy from time to time. Changes will be reflected by the "Last updated" date above.

10. Contact

Questions about this privacy policy can be directed to Triangle Lawn Care:

• Phone: +19193553019
• Address: 1053 E Whitaker Mill Rd, Raleigh, NC 27604, USA